Welcome to The Universe Tour And Travels. These Terms and Conditions
govern the use of our website and the booking of travel services offered
by us. By accessing our website or availing any of our services, you
agree to be bound by these Terms and Conditions.
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1. COMPANY INFORMATION
Business Name: The Universe Tour And Travels
Website: https://theuniversetour.in/
Registered Address: 14 BB Ganguly Street, Room - 106, 2nd Floor, Kolkata
– 700012, West Bengal, India
Contact Numbers: +91 8967466630 | +91 7807668771
Email: theuniversetravels@gmail.com
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2. ACCEPTANCE OF TERMS
By accessing this website or booking any service with The Universe Tour
And Travels, you confirm that you have read, understood, and agreed to
these Terms and Conditions. If you do not agree, you should not use our
website or services.
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3. SERVICES OFFERED
The Universe Tour And Travels provides travel-related services including
but not limited to:
• Domestic and international tour packages
• Hotel and accommodation bookings
• Transportation and sightseeing arrangements
• Customized travel itineraries
• Group, family, and corporate tours
All services are subject to availability and the terms and conditions of
respective service providers.
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4. BOOKING & CONFIRMATION
• All bookings are subject to availability at the time of confirmation.
• A booking is confirmed only after receipt of the required advance or
full payment.
• Prices are subject to change due to availability, seasonal demand, or
supplier policies.
• The company reserves the right to refuse or cancel any booking at its
discretion.
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5. PAYMENTS
• Payments must be made as per the agreed payment schedule.
• Accepted payment modes may include cash, bank transfer, UPI, or online
payment gateways.
• Failure to make timely payment may result in cancellation of services
without prior notice.
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6. CANCELLATION & REFUND
• Cancellation requests must be made in writing via email or message.
• Cancellation and refund policies vary depending on service providers
and package terms.
• Any applicable cancellation charges will be deducted before processing
refunds.
• Refunds, if applicable, will be processed within a reasonable
timeframe.
Please refer to our Refund & Cancellation Policy for detailed
information.
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7. CHANGES & AMENDMENTS
• Changes to bookings are subject to availability and additional
charges.
• The company is not responsible for changes caused by airlines, hotels,
or third-party service providers.
• Itineraries may change due to weather, operational issues, or
unforeseen circumstances.
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8. USER RESPONSIBILITIES
Customers are responsible for:
• Providing accurate personal and travel information
• Ensuring valid passports, visas, and travel documents
• Complying with immigration, customs, and local laws
• Following safety instructions during travel
The Universe Tour And Travels is not liable for issues arising due to
incorrect or incomplete information provided by the customer.
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9. LIMITATION OF LIABILITY
• The Universe Tour And Travels acts as an intermediary between
customers and service providers.
• We are not responsible for delays, cancellations, accidents, injuries,
losses, or damages caused by third-party providers.
• We are not liable for events beyond our control including natural
disasters, strikes, political disturbances, or technical failures.
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10. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and designs,
is the property of The Universe Tour And Travels. Unauthorized use of
website content is strictly prohibited.
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11. PRIVACY POLICY
Use of this website is also governed by our Privacy Policy. By using our
services, you consent to the collection and use of personal information
as described in that policy.
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12. TERMINATION OF SERVICES
The Universe Tour And Travels reserves the right to terminate or suspend
services without notice if a customer violates these Terms and
Conditions or engages in unlawful or inappropriate behavior.
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13. GOVERNING LAW & JURISDICTION
These Terms and Conditions shall be governed by and interpreted in
accordance with the laws of India. Any disputes shall be subject to the
exclusive jurisdiction of courts in Kolkata, West Bengal, India.
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14. MODIFICATIONS TO TERMS
The Universe Tour And Travels reserves the right to update or modify
these Terms and Conditions at any time without prior notice. Continued
use of the website or services constitutes acceptance of the updated
terms.
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